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Archive for the ‘Social Media’ Category

What I Really Do, PR Edition: Fact or Fiction?

Friday, February 17th, 2012 by Brittany

The people of the Internet have once again moved on from one meme, most recently the Sh*t Girls Say phenomenon, to the next, currently the “What I Really Do” meme. So far on my Facebook feed I’ve seen what media buyers, law students, lawyers, journalists, film editors, stay at home moms, and military wives “really do.” I thought it incredible that I hadn’t yet come across “What PR People do” meme considering the number of my Facebook friends are also in PR, but finally this morning, there it was! Let’s take a look:

screen-shot-2012-02-17-at-23546-pm

And since you asked how I felt about it–oh, you didn’t? Anyway, here are my thoughts on the topic:

What my friends think I do:
Fiction! I don’t think my friends would say my job involves any more partying than any other non-bartending job, which is to say it doesn’t involve much!

What my parents think I do: Fact. This is 100 percent true—my parents know what a press release is, of course, but that’s about as far their understanding of PR goes. There is some confusion on how it differs from advertising (a general rule: advertising is paid media, PR is earned media), and I’m not sure they would know how marketing is different from sales.

What journalists think I do: Fact. This is pretty accurate, though I wish there was a visual to capture a bunch of devious-looking PR folk sitting around wearing devils horns emailing a press release about an auto show to 2,000 journalists and editors who only cover healthcare. Unfortunately, a lot of editors and journalists believe PR specialists don’t try to target their audience and spam inboxes with irrelevant news without a second thought. At least at KG, we try our best to only send announcements or pitches to those we think are a good fit.

What my clients think I do: Fiction! This one made me laugh, I’ll admit. I work with truly wonderful clients, so I doubt my clients think the KG team frolics in piles of their money all day, but I will concede that when working on marketing projects, we do sometimes spend other people’s money (I hasten to add we spend it wisely!).

What society thinks I do: Fact. I was sold by this one photo—it captures society’s misconception that PR people are conniving, deceitful, shady, really I could keep going but I’ll stop myself. It’s funny how much discredit the public gives the profession. Certainly there have been gigantic PR missteps and sure, there are some companies with questionable products or practices I wouldn’t want to represent, but most PR, especially the B2B work KG specializes in, is entirely fact-based and straightforward.

What I actually do: Fact. It’s been well documented on the KG blog and elsewhere that PR can be a stressful career—from the fear of the five most dreaded words, “Why aren’t we in this?” to a chronic case of PR Paranoia, “I know I’ve checked and re-checked this release I’m about to distribute 100 times, but what if there’s a typo?” I imagine air traffic controllers, neurosurgeons and teachers all have more stressful jobs than I do, don’t get me wrong, but yes, this head-meets-wall feeling really happens quite often. Maybe we should party more?

This version of the “What I Really Do” meme is more reality than myth, which I suppose is why the meme is so popular. It may not be a glamorous career, but it’s mine and I think I’ll keep it, “what society thinks I do” warts and all.

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5 SXSWi Sessions PR Pros Shouldn’t Miss

Monday, February 6th, 2012 by Caitlin

Image provided by SXSW.com, photo by: Brittany Ryan

Image provided by SXSW.com, photo by: Brittany Ryan.
It’s T-minus one month and six days until Austin’s most anticipated conference of the year. South by Southwest Interactive (SXSWi) begins Friday, March 9 and the whole city is preparing. Hotels have tripled their rates and are mostly booked, the city is organizing the transportation routes and local Austinites are planning their schedules and thanking their lucky stars they live close by.

I’m excited Ketner Group is sending a couple of us to SXSWi—I can’t wait to absorb all of the marketing, new media and technology ideas and advice everyone has to share. The session line up looks really interesting, and the only thing that disappoints me is that I can’t be in more than one place at the same time. You should see my schedule on the SXSWi. The site lets you star the sessions you find interesting and adds them to your “My SXSW Schedule” tab in your account. There are places where I have five sessions at the same time—that’s just not possible.

This got me thinking, “I wish someone would read through all several hundred sessions and let me know which ones are a MUST-SEE as a PR professional.” Apparently, bottles aren’t big enough to hold genies and leprechauns are really hard to catch. So I read through every single session description and starred my favorites. If you’re a PR pro, I would recommend starring the following sessions for yourself:

“Newsjacking: How to Inject Your Ideas”
Presenter: David Meerman Scott (Best-selling author!)
The rules have changed. The traditional PR model—sticking closely to a preset script and campaign timeline—no longer works the way it used to. Public discourse now moves so fast and so dynamically that all it takes is a single afternoon to blast the wheels off someone’s laboriously crafted narrative. Enter newsjacking: the process by which you inject your ideas or angles into breaking news, in real-time, in order to generate media coverage for yourself or your business. It creates a level playing field—literally anyone can newsjack—but, that new level favors players who are observant, quick to react, and skilled at communicating. It’s a powerful tool that can be used to throw an opponent or simply draft off the news momentum to further your own ends. Marketing and PR expert and bestselling author David Meerman Scott prepares you to launch your business ahead of the competition and attract the attention of highly-engaged audiences by taking advantage of breaking news

“We Made This, and it’s Not an Ad”
Presenter: Robbie Whiting, Director of Creative Tech & Production, Duncan/Channon
What if agencies and marketers created products and services, not just ads? And what if they made these things for themselves, not just for clients? They do. But tackling things like product design, creating new businesses or building complex real-world experiences requires a creative, technical, managerial and entrepreneurial spirit more associated with Silicon Valley than Madison Avenue. It demands new roles, agile approaches, external partnerships, technologies, investments and compensation models that can drive even the most hardened finance director crazy. And in some cases, it may even require a complete reboot from the ground up. The ability to make something that isn’t an “ad” is no longer optional in modern advertising. But it’s certainly not easy, either. So what can we learn from the makers, technologists and agencies already playing in this space? Turns out, a whole heckuva lot.

“Get Lit: Why Story Matters”
Presenter: Jill Meyers, Editor, American Short Fiction
You built a product. It’s amazing, brilliant, even earth-shattering. You know it, your team knows it, your mom knows it. So why doesn’t anyone else seem to get it? The answer may be that you haven’t told them the right story. As it turns out, good writing is hard to come by, and people who are good at making things aren’t necessarily the best at telling their story. But don’t worry: you can learn! In the world of fiction, we’ve been thinking about story–and how to make it powerful, visceral, and beautiful–for a long time. This panel will bring the practices and structure of fiction to help you transform your idea, product, or service from the mundane to the sublime. (more…)

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Beat the Blogging Blues in 5 Steps

Wednesday, July 20th, 2011 by Brittany

It seems like these days that everybody, their dog and their dog’s favorite brand has a blog. Even for those who don’t, it could be argued that they should. For anyone selling products or services, blogs are a great vehicle for customer engagement, thought leadership, and SEO optimization – and they can also be a big pain in the you-know-what.

There are two distinct anti-blog camps: those with blogophobia and those with blog commitment phobia (don’t bother looking these up in the DSM…). The first describes a condition in which a company is hesitant to take on blogging because of security and control concerns: How can I make sure I don’t get disparaging comments? How can I be sure my employees author and post favorable content and/or don’t go rogue? Who will have access to my blog’s administrative back end? These are valid concerns.

The second condition, blog commitment phobia, is a fear of committing to a blog because of concerns that it will be difficult (read: time consuming) to organize and challenging to create and post meaningful content consistently without letting the blog go “stale.” These are also valid concerns.

As a PR agency, it’s nearly impossible for us not to blog (we are fans of practicing what we preach, after all), so it’s probably pretty obvious where we stand on the issue: In most – but not all – cases, we think business blogging is smart. But we’re not going to tell you that it’s easy. We will be the first to admit that, just like the old saying about the shoemaker’s kids going barefoot, it can be hard for even a public relations and marketing firm to find the time to blog for themselves—but as another saying goes, nothing in life worth doing comes easy.

So if you’re going to take the leap (or you already have a blog and could use a refresher), here are 5 tips to make blogging for your business as painless as possible:

  1. Develop and maintain a blog editorial calendar (or EdCal, as we call it): Half the battle in blogging is coming up with a compelling topic for each post. Brainstorm on a couple of months’ worth of possible topics and plug these into an EdCal. Of course, EdCals are never set in stone. If something newsworthy pops up unexpectedly, be sure to roll with the punches and adjust your topic queue as necessary.
  2. Establish accountability: The other half of the battle is actually sitting down to hammer out your ideas into coherent, publish-button-worthy thoughts. It’s especially easy to let your blog slide as client work piles up. A strong accountability system among bloggers and managers within your company or department can help keep you on track and hold you to your deadlines (Thanks, Caitlin!). If you’re able to get ahead on preparing the posts in your EdCal, all the better, in case one week turns out to be particularly hectic.
  3. Document formal blogging procedure: It’s critical for companies to have a formal process of blog content revision and approval. Putting down on paper exactly who needs to review, who makes final edits, who grants approval and who is trusted with the blog password for posting are the checks and balances of the blogosphere to ensure all content posted is accurate and authorized. Hopefully, this is part of a larger social media policy document or social media playbook – but at the bare minimum, this piece is very important.
  4. Share responsibility and knowledge: While limiting access to blog’s administrative controls protects a blog from rogue posting, it can create a heavy burden on the individual authorized to do so. In some companies, it may be best for several trusted employees to have working knowledge of how to log in, make changes, publish posts, etc. Likewise, a blog with rotating authors (like ours) prevents a single employee from being solely responsible for the success or failure of the blog. One post per blogger each month is a much more manageable task on top of the regular workload than one or more posts a week would be. Of course, if you’re lucky enough to have a dedicated social media person, they’ve got the time – but keep in mind that they’ll still need access to executives and subject matter experts to keep your blog well rounded.
  5. Employ spam prevention: Comment spam is annoying. Sometimes it’s downright gross (I’ll save you from embarrassing examples, but trust me on that one!). And it’s never anything you want your customers or potential customers to see. For a nominal fee, bloggers can implement a spam prevention plug-in like Akismet to identify and block comment and trackback spam with integration to various blogging systems. You’ll never see a comment on your site that wasn’t approved by both a powerful spam filter and your human spam police.

Still struggling with whether or not blogging is right for your company? Drop us a line – the Ketner Group team can help you work through the pros and cons and help you determine if a jump into the blogosphere is the right move for you.

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