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Austin American Statesman, October 2011
By Kirk Ladendorf
As industry analysts see it, plenty of big retailers in this country have Apple envy. They are both amazed at the sales volumes that Apple Inc. transacts in its stores and intrigued by how the computing giant does it. In its latest fiscal year, Apple reported its retail store sales exceeded $14 billion. Aside from the big dollars involved, other retailers like the nifty way that Apple interacts with its in-store customers.
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